FAQ's
1. What types of products do you offer?
At Electro Vale, we offer a range of essential home appliances including vacuum cleaners, electric heaters, electric water taps, and humidifiers. Each product is designed to improve your home’s comfort, cleanliness, and convenience.
2. Do your products come with a warranty?
Yes, all our products come with a standard warranty. The warranty period varies by product type, so please check individual product listings for specific warranty details.
3. How can I track my order?
Once your order is placed, you’ll receive a confirmation email with tracking details. You can use this information to check the status of your delivery at any time.
4. What is your return policy?
We accept returns within 30 days of purchase for unused and undamaged items in their original packaging. For more details, please review our Return Policy page or contact our customer support team for assistance.
5. How can I get in touch with customer support?
Our customer support team is here to help! You can reach us via email or through our contact form on the website. We aim to respond within 24 hours.
6. Are your electric heaters energy-efficient?
Yes, we prioritize energy efficiency in all our products, including electric heaters. Our models are designed to provide effective heating while minimizing power consumption.
7. Do you ship internationally?
Currently, we ship only within
Please check back for updates, as we are working to expand our delivery areas.
8. What should I do if my product is damaged upon arrival?
If your product arrives damaged, please contact us immediately with photos and order details. We will assist you in arranging a replacement or refund as quickly as possible.
9. Are your humidifiers suitable for larger rooms?
We offer humidifiers in various sizes to suit different room capacities. Check the product descriptions for specifications on room size suitability.
10. Do you offer any discounts or promotions?
Yes, we run seasonal promotions and occasional discounts. Sign up for our newsletter to stay updated on the latest deals!